Support

We're happy to help. Check the answers below, or email us.

Please include your device model, OS version and a short description of the problem. We usually reply within 2 business days.

Do I need an account?

No. Tap Play as Guest and you're in. Your progress is saved on your device.

How do I restore my purchases?

Open the Shop and tap Restore Purchases. Remove Ads and the Premium Pass will be re-applied using the same App Store or Google Play account you bought them with. Coin packs are consumable and can't be restored.

I got a new phone or reinstalled the game — where is my progress?

Progress is stored only on your device, so it doesn't transfer automatically. Purchases of Remove Ads and the Premium Pass can be restored as described above.

My purchase didn't unlock

Check your connection, then open the Shop and tap Restore Purchases. If it still doesn't appear, email us with your order number (from your Apple or Google receipt) and we'll sort it out.

How do I delete my data?

On the main menu tap Delete my data. This erases your progress, coins and settings from your device. Uninstalling the game also removes it.

How do I remove ads?

Buy Remove Ads in the Shop. It removes the ads shown between rounds. Optional reward videos (for free coins, double coins or a revive) stay available because you choose to watch them.

The game is slow or crashing

Make sure you're on the latest version of the game and your device software, and restart the game. If it continues, email us with your device model and what you were doing when it happened.

Refunds

Payments are handled by Apple and Google, so refund requests go through them: reportaproblem.apple.com for the App Store, or Google Play refund help.